Guaranteed Installation Program
Our exclusive GUARANTEED INSTALLATION PROGRAM is available on all Hunter Douglas residential products (except Heritance; excluding shutter door cutouts, shutter arches/bursts and specialty shapes on all products). This optional program moves you closer to the front of the line and pays you back if we miss the installation date we promised. It costs $100 per order to select the Install Guarantee Program. It is possible that even if you select the Guarantee, we may still miss your installation date commitment. The difference with the Guarantee Program is that your order will be processed sooner than it would have without the guarantee and if we are late, we will give your $100 back.
Right Choice Promise
Once the installation of your new Hunter Douglas window coverings is complete, we invite you to experience and enjoy them in your home for 21 days. In the unlikely event you’re not thoroughly satisfied with the way they visually enhance your home at the end of this 21-day period, contact us during the next 21 days. For a nominal fee (not to exceed $100 per window covering), we will make a one-time replacement of your window coverings with a Hunter Douglas product of equal or lesser value of your choice.* It’s that simple.
Measure twice trademark service
While it is not the industry standard, we believe in taking extra steps to guarantee your satisfaction. Before your final order is placed, one of the members of our professional installation team will make an appointment to measure the project one more time. With years of experience, backed by Hunter Douglas certification, our installers not only check measurements, they identify the nuances of the project that could affect correct installation. This Re-measure process means that you can rest at ease, knowing your order will arrive correctly the first time.